Water Damage FAQs

Water Damage FAQS

1. What are the steps in restoring my home or business from water damage?

There are two major phases to every water loss. The first being the dry-out, or mitigation, phase. This phase will bring your home back to a dry condition. The second phase is the reconstruction, or repair, phase. This phase will put your home back together to pre-loss condition, or as if nothing even happened.

2. Will Central Oregon Disaster Restoration handle all phases of my water loss?

Yes, C.O.D.R can not only handle the mitigation and dry-out phase, but can handle the repair phase as well. C.O.D.R. is a licensed, bonded, and insured General Contractor.

3. Can I turn off the drying equipment?

We advise against turning off any equipment. Optimum drying conditions are reached while all equipment is running uninterrupted. If the process is delayed, this will lengthen the dry-out timeline which will increase the chances of microbial growth and rot.

4. Will CODR work directly with my insurance company?

We will work directly with your insurance company to ensure that you receive the best service possible. We will communicate all of the necessary documentation, including estimates and invoices, on your behalf.

5. When is my deductible due and who do I pay it to?

Your insurance deductible will be paid directly to CODR. In most cases, your deductible will be paid upon our first visit to your home or business or as soon as reasonably possible.

6. How long will the dry-out process take?

The average dry-out takes 3-5 days to complete. However, under special circumstances, this process can take much longer. This timeline can be affected by many factors including the size of the water damage and level of saturation. C.O.D.R. will monitor often to ensure the best techniques are used to expedite this process.

7. Once the dry-out phase is complete, how long will it take to begin the repair process?

We will work as quickly as possible to restore your home or business! Once the dry-out is complete, it will take on average three days to generate an estimate and communicate it to your insurance adjuster. Once the adjuster approves the estimate, a Project Manager will work with you to generate a schedule to complete the repairs to your home!

8. How much will all of this work cost?

This is an open ended question. The amount will be determined by the size of the water damage. In a covered claim situation, the mitigation phase will be billed directly to your insurance provider, as services rendered, which does not require an estimate up front. The repair phase will be billed separately; however, all costs of the repairs will be known before the work begins. Generally speaking, in a covered claim, your only responsibility will be your deductible.


Referral Program

Coming Soon…

More info about our referral program will be coming soon. Please check back later!

Summer is in full swing, and it’s time to make sure your home can handle the heat. These quick fixes don’t take much time, but they can have a big impact on your home the rest of the summer and throughout the year.

Check your gutters. When summer storms hit, your gutters need to be able to take the pressure. If anything appears loose or bent, have a professional repair it.

Test for pipe breaks in outside faucets. Open the tap and put your finger over it. If you can stop the water, it is likely that there is a leak or break somewhere in the line. Even if you’ve already used your outside faucet, test it – it might be leaking and you might never know it!

Clean, repair, and install screens. Check that everything is in good repair, and patch or replace as needed.

Consider options to lower your energy bill. When the temperature goes up, so does your energy bill. Check out options like reflective film and specialized curtains and blinds to help keep the outside heat out of your home, cutting down your costs.

Clean and service your AC and heating. Have a technician come out for a quick clean and service to be sure everything is ready to go for summer use.

Dispose of any hazardous materials in your garage or workroom. If you were doing projects over the winter, make sure you don’t have anything dangerous hanging around! Follow manufacturer instructions on all chemicals.

Do maintenance on your refrigerators and freezers. Your fridge and freezer need a little bit of TLC, and not just so that they can keep giving you cold drinks all summer! Left unchecked, fridges and freezers can be a common source of leaks.

Take a quick trip around the inside and the outside. Look for anything out of the ordinary – new cracks, wood that seems a little too soft. Be as observant as you can!

Test carbon monoxide and smoke detectors. Make sure everything is working, and change the batteries if needed.
Check your roof. Do a walk-around inspection and look for any loose shingles or obvious, visible damage on the roof. A missing shingle now could lead to a leak later!

All of these tips are quick and easy, but they can save you a lot of headache and hassle in the future. And remember – if you do have any kind of flooding from a leaky roof, a broken outside faucet line, or anything else, give CODR a call. We’re experts at handling water damage, and we’ll be on site and ready to start work fast. You can reach us on our 24/7 emergency hotline at 541-318-7853. ... See MoreSee Less

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