Water Damage FAQs

Water Damage FAQS

1. What are the steps in restoring my home or business from water damage?

There are two major phases to every water loss. The first being the dry-out, or mitigation, phase. This phase will bring your home back to a dry condition. The second phase is the reconstruction, or repair, phase. This phase will put your home back together to pre-loss condition, or as if nothing even happened.

2. Will Central Oregon Disaster Restoration handle all phases of my water loss?

Yes, C.O.D.R can not only handle the mitigation and dry-out phase, but can handle the repair phase as well. C.O.D.R. is a licensed, bonded, and insured General Contractor.

3. Can I turn off the drying equipment?

We advise against turning off any equipment. Optimum drying conditions are reached while all equipment is running uninterrupted. If the process is delayed, this will lengthen the dry-out timeline which will increase the chances of microbial growth and rot.

4. Will CODR work directly with my insurance company?

We will work directly with your insurance company to ensure that you receive the best service possible. We will communicate all of the necessary documentation, including estimates and invoices, on your behalf.

5. When is my deductible due and who do I pay it to?

Your insurance deductible will be paid directly to CODR. In most cases, your deductible will be paid upon our first visit to your home or business or as soon as reasonably possible.

6. How long will the dry-out process take?

The average dry-out takes 3-5 days to complete. However, under special circumstances, this process can take much longer. This timeline can be affected by many factors including the size of the water damage and level of saturation. C.O.D.R. will monitor often to ensure the best techniques are used to expedite this process.

7. Once the dry-out phase is complete, how long will it take to begin the repair process?

We will work as quickly as possible to restore your home or business! Once the dry-out is complete, it will take on average three days to generate an estimate and communicate it to your insurance adjuster. Once the adjuster approves the estimate, a Project Manager will work with you to generate a schedule to complete the repairs to your home!

8. How much will all of this work cost?

This is an open ended question. The amount will be determined by the size of the water damage. In a covered claim situation, the mitigation phase will be billed directly to your insurance provider, as services rendered, which does not require an estimate up front. The repair phase will be billed separately; however, all costs of the repairs will be known before the work begins. Generally speaking, in a covered claim, your only responsibility will be your deductible.


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